• With many years experience and thousands of satisfied customers, Willclean are possibly   the number one independant 'carpet cleaning' and 'window cleaning' business based in Basingstoke but covering Hampshire and surrounding counties.
• Where customer service and value for money are our primary policies.
• Built on honesty and integrity.
• For your peace of mind Willclean is owned and run by people with experience within Government security departments.
• Where safety is proven by our qualification to Safe Contractor status.
• Aware of todays Green issues with constantly updated carpet cleaning equipment and solutions.
• Taking our industry seriously by being instrumental in the creation of the Association of Professional Window Cleaners (APWC).
• No gimmicks, no hard selling, just an honest solution to your cleaning requirements.
• Whether it be carpet cleaning, upholstery cleaning, window cleaning or office cleaning, all parts of the business are carried out in a totally professional manner.
• Also covering Hook, Hartney Wintney, Fleet, Yateley, Sandhurst, Camberley, Crowthorne, Farborough, Odiham, Alton, Reading, Chineham, Mortimer.

WHAT OUR CUSTOMERS SAY ABOUT US

We wanted to write to you to express a huge thankyou for an excellent job on our carpets. We would recommend your company without hesitation. A brilliant job and most friendly service. Mrs Holmes (kempshot)

Just a note to say many thanks for a really excellent carpet cleaning job-we are really pleased with the end result. P Barnfather (Walton on Thames)

I really do appreciate you taking the time to come out and look. Seriously, many thanks for your trouble. The customer service offered by Willclean is always first class. Samantha (Beggerwood)

Thanks for the upholstery cleaning - Top job. Payment made today. K Colclough (Chineham)

Just wanted to say that the conservatory and window cleaning looks great. It was torrential rain when Neil was here so didn't venture out then!! Janet (Mortimer)

CARPET CLEANING

Would you abuse your best woollen coat or other clothing in the same way as your carpets? If the answer is NO then you should think about maintaining their life span by regular professional carpet cleaning. Regular dry vacuuming will help to remove the hard matter that gathers and wears down the carpet but what about the pollutants and bacterias etc that live a healthy life within it. The photo (at top of page) shows a carpet which to the left has been cleaned whilst the right side is still to be finished.

We have the solution in various types of professional carpet cleaning equipment and products. A low moisture pad system (with a drying time from as low as 30 minutes) will deal with most types of cleaning whilst for the really heavily soiled / flooded areas we use the hot water extraction machines (known as steam cleaning in the USA). No two jobs are identical hence why we cater for all eventualities. 

Which ever system is required you can be assured that both systems use products that are biodegradable and eco friendly. Drying times will vary with atmospheric conditions and the degree of work required to bring your carpets back up to their best.

Still in doubt then check out the list on the customers page at www.willclean.eu Within this list are carpets that previously had been abused to the extreme with builders dust, oil, vomit, blood, other body fluids, pet damage etc. After all these years there's not much we haven't dealt with.

UPHOLSTERY CLEANING

One of the most abused pieces of equipment in your home! It is used to work from, eat from, jump on and sleep on, yet rarely receives any attention in the form of maintanence. Your upholstery is a hot bed of grit, dirt, sand, food, dust mites and normal air born pollutents. Hence why it should be professionally cleaned.

Prior to any upholstery cleaning all items must be carefully inspected for type of material and any potential trouble areas, hence why it is in your best interests for a site visit to be made prior to any agreement to clean. From this we then decide what is the most suitable cleaning process.

Leather cleaning is a specialised subject. With the varying types of leather in production a close inspection is carried out to ensure that the correct procedures are carried out. Even the sales people at furniture outlets have been proven to not knowing what they are selling in repect of the ability for that article to be cleaned.

We only use enviromentally friendly products which are absolutely safe to be used in any home. Prior to cleaning all upholstery will be subject to a in depth vacuum to remove all the hard matter present.

UPHOLSTERY TIPS

Upholstery cleaning can be a very complicated task. It is more involved than carpet cleaning and should not be attempted by consumers. For anything other than spot cleaning, you should call a professional upholstery cleaner to do the work. Here is a brief overview of what is involved in upholstery cleaning.
Fibre Identification This is the most important part of upholstery cleaning and one of the chief reasons that consumers should not attempt their own upholstery cleaning. Every different type of fibre responds to cleaning differently and must be handled carefully. Cotton is cleaned differently from rayon which is treated different than acrylic which is cleaned different from silk, etc, etc, etc. Your fabric might contain several different types of fibers. You might have a combination of cotton and polyester threads or cotton and rayon. Every thread in a fabric must be tested to determine what types of fibres are present.
Dye Stability The fabric should be tested for stability of the dye before upholstery cleaning. Your technician should test the cleaner that they will be using on a hidden area of the fabric. Every different colour should be checked. If the dye bleeds or transfers to the test cloth, special procedures must be used. The technician can use a dye lock chemical which will keep it from bleeding or they might switch to a less aggressive chemical. In the worst cases, the fabric might not be cleanable.
Fabric Construction The construction of your upholstery's fabric must be taken into account. If it is delicate, then the upholstery cleaning technician must be gentle with it. If it has different colored threads running underneath the fibre then it must be handled carefully. If it is velvet, it must be brushed after cleaning. If it is a sturdy fibre, the technician can be more aggressive with the cleaning. The upholstery cleaning technician should also unzip the cushions and look behind the fabric. Sometimes during assembly, furniture manufacturers will use a pen to mark the fabric. This can bleed through if cleaned. These marks can not always be seen but an attempt should be made to look for them.
Upholstery Cleaning Codes You might notice that a tag with a cleaning code is attached to your furniture. These codes are seldom correct. It is not uncommon to have three pieces of upholstery in the room made of the same fabric and each of these pieces will have a different cleaning code on it. These stickers are often just slapped on upholstery and should not be used by your technician to determine a cleaning method. The codes you might see on your upholstery are S (Dry Clean Only) , W (Wet Clean) , SW (Low Moisture Cleaning) and X (Vacuum Only).

WINDOW CLEANING

Using High Reach Pure Water Fed Pole Systems (WFP) you can be assured that we will be working to the latest Health & Safety legislation introduced in April 2005.

Falls from height are one of the most common causes of fatal injuries and the second most common cause of major injury to employees. According to HSE figures 46 people die and nearly 3,800 suffer a serious injury as a result of a fall from height in the workplace.

The water within Basingstoke and Hampshire contains many impurities which we remove by use of a Reverse Osmosis system taking the water to a near state of absolute purity. Therefore detergents are not required making the whole system Eco friendly.

With an industry safety record second to none for its recordable accident rate we have heavily invested in pole systems that can clean glass, frames and facias up to 60 feet in height without the operative never having to leave the ground.

Our staff are also fully proficient in the traditional methods of window cleaning, so where the need arises i.e. ground level work or inside work you can be assured of a quality finish. On average we clean 11,000 panes of glass per month, with everything from original 17th century leaded glass country cottages, to modern day high rise office blocks.

We were instrumental in the creation of the Association of Professional Window Cleaners (APWC), an organisation which is moving the window cleaning industry forward and away from the stigma that it has been blighted with for too long.

This month's carpet problem explained       Pile Reversal & Pooling

Shading, pile reversal and pooling are characteristics exhibited by many cut-pile carpets, rugs and other textile floor coverings. Though normal, they are sometimes unexpected and result in complaints. This bulletin discusses these conditions and their causes in an attempt to assist carpet and fiber manufacturers, dealers and buyers to make informed decisions regarding carpet selection and complaint resolution.

What Are Shading and Pile Reversal?
To varying degrees, most cut–pile carpets exhibit a characteristic known as shading — apparent shade variations caused by relatively slight changes in pile lay from traffic, vacuuming and general use. Since the sides of fibers reflect more light than their tips, pile laying away from the observer appears lighter, while pile laying toward the observer appears darker. Areas that appear dark when viewed from one direction appear light when viewed from the opposite direction, and vice–versa. These changes in pile lay are temporary and usually can be removed easily by vacuuming or brushing the pile.

In time, the forces of traffic may strongly orient the pile in a particular direction. This condition is commonly referred to as pile reversal, which, in contrast with simple shading, occurs in fairly predictable patterns and cannot easily be removed by vacuuming or brushing the pile.

The simplest form of traffic–induced pile reversal occurs where changes in the direction of traffic flow create shear forces that strongly orient the pile; i.e., the force of traffic turning to the left causes the pile to lay to the right, and vice-versa. This form of pile reversal occurs in fairly predictable patterns cannot be corrected permanently. 

Pooling (aka Watermarking)
The most controversial form of pile reversal — commonly called pooling or watermarking — is characterized by sharp changes in pile direction at apparently random, wavering lines called interfaces. The pile at the interface lies in roughly opposite directions, usually away from the interface, without regard for the pile’s inherent lay created during manufacturing.  

The interfaces typically are located in or immediately adjacent to trafficked areas, but they often appear not to correspond to the flow of traffic. In many cases the patterns of pile reversal continue across seams, even onto different carpet, while in other cases it stops or even reverses at seams. 

While the pile on either side of the interface usually exhibits very little distortion, the pile within the interface often is severely distorted.  This distortion appears to be attributable to the combination of traffic and loss of density created by the pile laying away from the interface.

The terms pooling and watermarking are synonymous and describe the typical appearance of an affected carpet, in which areas of the pile may appear wet. Puddling is a term sometimes used to describe areas of pile reversal that are completely surrounded by interfaces. Despite the terms used to describe it, this form of pile reversal is not related to exposure to moisture. 

The textbook pattern of pile reversal, illustrated in figure 5, occurs far more frequently than apparently is recognized. This condition is not rare, but in fact occurs in most installations with moderately to very dense cut–pile carpet and concentrated, directional traffic. Though the condition exists, factors such as poor lighting conditions often prevent it from being noticed.

Like the simple traffic–induced pile reversal described above, pooling is effectively permanent.

Theories About Pooling
If there is anything humorous about pooling, it has to be its history of fueling imaginative and far–fetched theories to explain its occurrence. Following are some of the more popular ones:

Static Electricity: This theory actually is based partly on a real observation: sharp differences in static charge that sometimes can be measured on either side of interfaces. Problem: No evidence yet indicates that the static is the cause of the problem rather than a secondary effect of some other cause, such as traffic. 

Electromagnetic Fields: A cousin of the static electricity theory, this hypothesis suggests that the changes in pile direction are caused by electromagnetic fields. Problem: No supporting evidence, and pooling occurs in the apparent absence of sources of electromagnetic fields.

Air Flow: The winding, swirling lines of pooling’s interfaces, combined with reports of its appearance near HVAC intakes and/or floor registers, apparently led to the perpetuation of this idea. Problem: No supporting evidence, and pooling has been documented in plenty of cases in the absence of such airflow. 

The “Domino Effect”: This is the theory that the initial orientation of the pile is “set” the first few times the carpet is trafficked and that subsequent traffic exaggerates this orientation. As tufts in one area begin to lay over, they in turn begin pushing surrounding tufts over, and the pile reversal is thus spread throughout trafficked areas. Problem: None really. This is one theory that is fairly consistent with the observed characteristics of pooling, though it does not explain all of its behavior. 

Subfloor Irregularities: This theory suggests that slight irregularities in the subfloor telegraph through the carpet and result in pile reversal when the carpet is trafficked. This idea is not totally without merit, as a number of documented cases show a degree of correlation between the pattern of the pooling and features of the subfloor. It appears that while subfloor irregularities do not cause pooling, they may influence the pattern in which it occurs. Problem: Pooling often occurs over surfaces without such irregularities.

What Really Causes Pooling? 

Unfortunately for those of us who like complex answers to mysterious problems, the causes of pooling are unsatisfyingly straightforward.

There are two common factors present in virtually every documented case I am aware of:

1. Traffic: The forms of pile reversal discussed in this bulletin, including pooling, occur almost exclusively in and immediately adjacent to trafficked areas, though the volume of traffic required is minimal. Though stories of pooling occurring on untrafficked carpet still circulate, additional investigation almost invariably reveals that the affected areas received at least some traffic.

Stories of pooling being discovered on new, uninstalled rolls of carpet also circulate. Though some relatively rare forms of roll crush can be somewhat similar in appearance to pooling, the condition described in this bulletin occurs only with traffic.

2. Carpet Style: Pooling occurs primarily in relatively dense, untextured (or lightly-textured), cut–pile styles. Thickness does not appear to be a significant variable, as it occurs with comparable severity in short commercial styles as well as thicker residential products.

Low–density constructions (e.g., shags and lower-density friezes) and loop–pile styles appear to be virtually immune to visible pile reversal. I emphasize visible pile reversal here because, although the pile reversal itself often does occur, the surface texture of those styles disguises the condition so that it does not exhibit the apparent shade variances.

Because it occurs in carpet and rugs of all fiber types (wool, nylon, polyester, acrylic, polypropylene, coir, silk, etc.), all construction types (woven, tufted, fusion bonded, modular, etc.), in all methods of installation, under virtually every imaginable combination of circumstances, the conclusion that pile reversal and pooling are not related to any of these factors is well–supported.

Documented cases support the conclusion that normal traffic is the primary cause; i.e., pile reversal and pooling are normal reactions to traffic of certain styles of carpet. Therefore, pooling, like random shading, is accurately considered a performance characteristic rather than an abnormality. While some may find this explanation too simple to account for the wild, swirling patterns in which pooling appears, it is the most consistent with the hundreds of cases on which reliable documentation exists.

Can Pooling be Corrected?
The short answer is no. Pooling has been reduced or eliminated in nylon and wool carpet by aggressive steaming (actual steam, not “steam” cleaning) and pile lifting, but as long as there’s traffic, it inevitably recurs within a few days or weeks of correction.

It has been reported that diligent maintenance based on frequent pile lifting has minimized the degree to which pooling develops on nylon carpet in some commercial installations.

In one case of moderately affected nylon carpet, pooling was removed and did not recur. However, the furniture in the room was rearranged in such a way that the affected areas remained untrafficked.

Because of their poorer resilience and minimal response to steam, polyester and polypropylene usually do not yield even temporary correction.

Industry References
Shading and pooling are recognized throughout the carpet industry as inherent characteristics of most cut–pile products and are not considered a valid basis for claims.

In the Carpet and Rug Institute’s Carpet Claims Manual, shading is defined as an “apparent color difference between areas of the same carpet caused by … random difference[s] in pile lay direction. It is a characteristic of all cut-pile carpet and … is not a manufacturing defect. The sides of fibers reflect more light and appear brighter and lighter than the ends, which absorb more light and appear to be duller and darker in color.”

The Carpet Claims Manual also states, “Pile crushing, pile shading, watermarking, and soiling are not manufacturing defects and will not be considered as a basis for claims.”

The Carpet Manufacturers Association of the West’s Statement of Obligations and Responsibilities of Carpet Manufacturers and Purchasers of Carpet and Carpet Performance and Claim Guidelines states, “Highlighting and shading are differences in light reflection between surface areas and are not defects.” This document also states, “Watermarking or pooling is a color change effect which arises from reversal or bending of the carpet pile fibers so that light is either absorbed or reflected from the pile. This is a common condition and is not related to carpet construction or fiber type and is not the basis for a claim.”

The Carpet and Rug Institute’s bulletin Pile Reversal (“Shading”; “Water Marking”) states that “a thorough search of available literature has not revealed any reason as to why carpet, after it has been installed, may or may not develop pile reversal. The many theories have been studied, tested, and evaluated by one or more sources. It has been concluded that the theories were not valid. … At the present time, the only conclusion which can be drawn is that pile reversal may develop on the surface of some carpet after it is installed, and that pile reversal is not due to the materials which are used to produce the carpet, the manufacturing process, or any combination of these factors.”

That bulletin also makes the following observations:
• “it [pooling] occurs on the very expensive handmade Oriental rugs as well as machine–made carpet.”
• “The area may start to appear with several days after installation or may not become apparent for several months.”
• “A higher, cut pile, denser carpet which will not develop these areas is more than the consumer should expect.”
• “Those who object to this type of change should consider purchasing another style of carpet, as it is not possible to assure the purchaser that pile reversal will not develop [in dense, cut–pile carpet].”

The Carpet Institute of Australia’s Technical Information Bulletin Number 3, entitled Permanent Pile Reversal Shading, states, “Studies conducted by both independent researchers and major carpet manufacturers in Australia and overseas into the causes of Permanent Pile Reversal Shading have been largely inconclusive. A number of theories have been advanced over the years but most have been discarded or at best remain unproven. However, the consensus of expert opinion about Permanent Pile Reversal Shading is that:
• “it can occur in any cut pile carpet (or rug) including hand knotted, tufted, woven, bonded, knitted or hand-made carpets and rugs;”
• “its occurrence has not been linked with the various different carpet manufacturing processes or the component products used to make carpets;”
• “it can occur in carpets made from all common carpet fibres and blends of different fibres (e.g. nylon, wool, acrylic, polyester, polypropylene and their blends);”
• “its occurrence will not lead to premature wear of the carpet and it will have no effect on the durability of the carpet;”
• “it has not been linked to methods of installation.”

Preventing Pooling
The following guidelines have proven helpful in minimizing the visibility of the various types of shading, including pile reversal and pooling:

Pile Type: Because it occurs almost invariably in cut-pile styles, loop-pile styles are a virtual guarantee against pooling.

Pattern: The more busily and boldly patterned a carpet is, the better it will disguise shading and pile reversal.

Shade: Lighter carpets sometimes tend to show less contrast between darker and lighter shaded areas, whereas darker colors often tend to exaggerate these differences.

Luster: Fibers with duller lusters soften some of the “sheen” that is characteristic of bright fibers, thereby reducing the contrast between dark and light areas.